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KMID : 0357520120350010045
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Journal of Radiological Science and Technology
2012 Volume.35 No. 1 p.45 ~ p.50
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Effect of Work Improvement for Promotion of Outpatient Satisfaction on CT scan
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Han Man-Seok
Lee Seung-Youl
Lee Myeong-Goo
Jeon Min-Cheol
Cho Jae-Hwan
Kim Tae-Hyung
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Abstract
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Nowadays, most of the hospital serves "one stop service" for CT scan. The patients could be taken the CT scan in the day they register for scan. On the contrary to the time convenience, patients are not satisfied with long waiting time and unkindness of staff. The objective of this study is to improve the patient’s satisfaction for the CT scan, by analyzing inconvenience factors and improving the service qualities. From April 1 to August 30 in 2011, we investigated the satisfaction of patients who did examined abdomen CT scan with contrast media. We analyzed the 89 questionnaires before and after the service improvements from them. The worker’s kindness, the environment of CT room and understanding about CT scan were answered by questionnaire and the waiting time of a day CT scan was drawn by medical information statistics. Also, the period before improvement was from April to June and the period after improvement was from July to September. And these questionnaire was analyzed through SPSS V. 15.0. In this study, kindness of staff, environment of CT room, intelligibility for CT scan and waiting time was explored and analyzed by SPSS V.15.0. The score of kindness was improved by 32%, satisfaction level of the environment was improved by 52.54%. The understanding level about CT scan was improved by 52.36% and the wating time of a day CT was shortened by 21% through our service enhancement programs. Consequentially, it is considered that these efforts would contribute to increase the revenue of hospital.
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KEYWORD
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Outpatient CT, hospital kindness, Work improvement
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